In this month’s podcast we will be looking at verbal de-escalation. What I mean by that is what we can do to calm people down, avoid unnecessary physical conflict, and “talk our way out”.
It’s not enough to simply give the topic lip service, as many do, with throw away lines such as “talk your way out if you can”. That’s like saying “punch hard” and expecting students to be able to punch well despite never having being taught punching or having practised it. There is huge skill set associated with talking your way out of situations that should not be ignored.