Don't like the way he discribes Karate, but i believe he is a Judo guy. There is a lot of good stuff in this, so I thought I would share.
This is an excellent video, and is a terrific supplement to Dr. Thompson ' book "Verbal Judo: The Gentle Art of Persuasion which I have found extremely useful. Unfortunately I have never attended any of his training but had training and delivered training loosely around his concepts. Dr Thompson developed an excellent verbal training concept based around a solid martial arts concept so if one is interested in verbal skills its well worth reading his books.
When I read the title "Verbal Judo" it made me think of this old camp skit some students put on. It's only a minute long. Enjoy!
The skit provoked memories of the old Alexi Sayle sketch “The Nobel Art of Verbal Abuse” (contains mild bad language). “Can’t I just knee him in the bollocks?” being my favourite line :-)
The points made, albeit comedically, are that insulting people is not an effective form of de-escalation, and that sometimes a physical response is needed.
Here is a podcast I did on verbal de-escalation: http://www.iainabernethy.co.uk/content/verbal-de-escalation-podcast
All the best,
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